Return & Refund Policy

At My Store For Life, we take pride in delivering high-quality intimate wear and fabrics. To maintain hygiene standards and ensure fairness, we have the following return and refund policy;

Returns & Exchanges

• Items can be returned or exchanged within 30 days (1 month) from the date of purchase.
• After 30 days, items are not eligible for return, refund, or exchange.
• Items must be unused, unworn, and in their original packaging with tags intact.

Non-Returnable Items

• For hygiene reasons, intimate clothing (lingerie, bras, panties, shapers, nightwear, loungewear, etc.) cannot be returned once worn or used.
• Sale or clearance items are final sale and cannot be returned or exchanged.

Refunds (if applicable)

• Approved refunds will be processed through the original method of payment.
• Please allow up to 7-10 business days for the refund to reflect in your account.

Damaged or Wrong Items

• If you receive a defective or incorrect item, please contact our customer care within 7 days of delivery for assistance.

Privacy Policy

At My Store For Life, we value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard the information you share with us when you visit our website, place an order, or subscribe to our newsletters.

Information We Collect

• For Newsletter Sign-Up:
  • Email address
• For Order Processing:
  • Full name
  • Phone number
  • Email address
  • Delivery address
  • Order details (including product, size, color, and quantity)

How We Use Your Information

We use the information we collect for the following purposes

• Order Fulfillment: To process and deliver your purchases, and provide order-related updates.
• Customer Support: To respond to your inquiries or resolve issues regarding your orders.
• Marketing & Newsletters: To send promotional emails, new arrivals, offers, and updates (only if you subscribe).
• Service Improvements: To analyze trends and improve your shopping experience on our website.

Sharing of Information

We respect your privacy and will never sell, rent, or trade your personal information to third parties. However, we may share information in the following limited circumstances:

• Service Providers: With trusted third-party vendors (e.g., payment processors, delivery services) strictly for order fulfillment.
• Legal Requirements: If required by law or to comply with legal processes.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, misuse, disclosure, or loss.

Your Rights

You have the right to:

• Access the personal information we hold about you.
• Request corrections to inaccurate or incomplete information.
• Opt out of receiving marketing emails at any time by clicking the unsubscribe link in our emails.

Cookies & Tracking

Our website may use cookies or similar technologies to improve your browsing experience and provide tailored content. You can manage or disable cookies in your browser settings.

Retention of Data

• Newsletter email addresses will be retained until you unsubscribe.
• Order-related details will be stored only as long as necessary to comply with legal, accounting, or service requirements.

Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us at:

Shipping and Delivery Policy

At My Store For Life, we are committed to getting your orders to you quickly and conveniently.

Order Dispatch

• All items are available and dispatched immediately after payment confirmation.
• Same-day dispatch may be available for orders placed before the cut-off time.

Delivery Days & Hours

• Deliveries are made Monday to Saturday, from 11:00 AM to 6:00 PM.
• Customers are encouraged to be available during these hours to receive their packages.

Delivery Timeline

• Local Deliveries (within Nigeria): 2-5 business days depending on your location.
• International Deliveries: 7-21 business days depending on the destination and courier service.

Delivery Partners

• We work with trusted courier and logistics companies to ensure safe and timely delivery.
• Delivery fees are calculated at checkout based on your location.

Tracking Your Order

• Once shipped, tracking details will be shared via email, WhatsApp, or SMS (where available).

Delays

• While we strive for timely delivery, delays may occur due to courier issues, weather, or unforeseen circumstances. We will notify you if this happens.

Failed Deliveries

• If delivery is unsuccessful due to an incorrect address or the recipient being unavailable during delivery hours, a re-delivery fee may apply.